# Customer Service Rep

**Company**: FUCHS
**Location**: Cambridge, ON
**Experience**: mid
**Job type**: full-time
**Salary**: $26.00 - $28.00 per hour
**Category**: Operations
**Industry**: Manufacturing

**Apply**: https://jobs.fuchs.com/job/Cambridge-Customer-Service-Rep-ON-N1R-5X9/1415475633/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8e7b87b4-6a7

## Description

FUCHS is seeking a Customer Order Management Representative to join their team. As a Customer Service Rep, you will be at the forefront of the order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management.

Responsibilities include:

- Receiving and processing sales orders to ensure timely and complete delivery

- Assisting in creating and maintaining new customer accounts

- Managing customer master data and handling pricing administration

- Addressing pricing variances with customers and the sales team

- Building and maintaining strong relationships with the Canadian sales teams

- Processing return authorizations and credit requests

The ideal candidate will have:

- Post-secondary education or equivalent work experience

- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment)

- Strong written and verbal English and French communication required

- Microsoft Excel experience

- ERP experience (SAP preferred)

- Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure

- Experience with 3rd party customer portals, Ariba is a plus

- Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe

FUCHS offers a competitive salary ranging from $26.00 to $28.00 per hour, depending on experience and qualifications. The company also provides a comprehensive suite of benefits, which can be found at https://fuchs.com/ca/en/benefits.

## Skills

### Required
- Microsoft Excel
- ERP
- SAP
- English
- French
- Communication
- Problem-solving

### Nice to have
- Ariba
- 3rd party customer portals

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Source: [Apply at jobs.fuchs.com](https://jobs.fuchs.com/job/Cambridge-Customer-Service-Rep-ON-N1R-5X9/1415475633/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)