# Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: Toronto
**Experience**: senior
**Job type**: full-time
**Salary**: CAD 99,800 – CAD 125,400
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/CAN-Toronto-100-King-St-West/Customer-Sucess-Manager-Pricing-Reference-Services_R0123133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8e715e2d-3c8

## Description

Join LSEG's Customer Success Team and help leading financial institutions unlock greater value from their Pricing & Reference Services (PRS) business.

As a Customer Success Manager, you'll partner with business and technical stakeholders to drive adoption, accelerate outcomes, and expand the strategic use of LSEG solutions across their organizations. You'll serve as a trusted advisor, helping customers navigate complex challenges, realize measurable value, and achieve their business objectives.

**Responsibilities**

- Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.

- Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.

- Monitor usage, account health, and growth opportunities to create actionable insights, customer value plans, risk mitigation plans, and strategically pivot as necessary.

- Seek out organic business expansion opportunities (up-sell/cross-sell) in collaboration with LSEG business development partners.

- Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.

- Build, maintain, and leverage strong relationships with business decision-makers and users within each account to gather customer intelligence and influence adoption.

**Qualifications/Skills**

- 5+ years of commercial experience in B2B customer success, account management, consultative selling, or support, preferably in a SaaS company.

- Knowledge and experience in financial content and the financial services industry.

- Confidence engaging technical stakeholders such as market data managers, data stewards, reference data teams, pricing analysts, developers, application owners, data architects, and data engineers.

- Experience with pricing services, reference data, valuation workflows, security master data, data management platforms, APIs, and cloud-based data delivery solutions.

- Working knowledge of pricing and reference data workflows, data quality management, symbology and entity mapping, data governance, content delivery mechanisms, and operational resilience.

- Familiarity with AI tools, generative AI technologies, and prompt development techniques.

- Strong judgment in managing customer issues, escalations, and cross-functional ownership.

- Ability to align customer business needs with LSEG Pricing & Reference Services solutions.

- Strong collaboration and relationship-building skills across internal and customer organizations.

- Executive presence with the ability to serve as a trusted advisor.

- Strong presentation, facilitation, and communication skills.

- Proactive, detail-oriented, and customer-focused, with strong ownership and follow-through.

- Strong project management and problem-solving skills.

**Compensation Information**

The anticipated range of compensation for this position is CAD 99,800 – CAD 125,400.

## Skills

### Required
- financial content
- financial services industry
- pricing services
- reference data
- valuation workflows
- data management platforms
- APIs
- cloud-based data delivery solutions
- AI tools
- generative AI technologies

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/CAN-Toronto-100-King-St-West/Customer-Sucess-Manager-Pricing-Reference-Services_R0123133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)