# Product Manager, Support Products - Support Experience

**Company**: Stripe
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7440429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8e4df937-d64

## Description

## Job Description

As a Product Manager on the Support Experience PM team, you'll be responsible for defining the strategy for Consumer Support - solve problems for a fast growing segment at Stripe.

## Responsibilities

- Drive significant increases in product quality across the company leveraging support data

- Build the flywheels for improving support outcomes and enabling users to self-solve issues by creating scalable knowledge and workflow strategies

- Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products

- Define the data strategy for delivering an effective and efficient support experience

- Create a platform that can be leveraged across the support journey to turbocharge users and support agents' ability to solve problems directly and reliably

## Requirements

- 5+ years of relevant product management experience

- Computer Science background or equivalent technical skills

- Strong analytical abilities and experience with metrics

- An ability to craft a vision and strategy and drive the roadmap toward it

- A deep empathy for users

## Skills

### Required
- product management
- technical skills
- analytical abilities
- strategy development

### Nice to have
- software engineering experience
- computer science or engineering degree

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7440429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)