# Receptionist/Administrator

**Company**: City Square Medical Group
**Location**: London
**Job type**: full-time
**Salary**: Depending on experience
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A0528-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8e4d4445-e31

## Description

We are looking for an approachable, resilient, and well-organised Receptionist/Administrator to join our front-of-house team. Whether you are looking to start a rewarding career in healthcare or bring customer service experience from another sector, we welcome your application.

**About the Role:** We are seeking a dedicated Receptionist/Administrator who:

- Is looking to work full-time/5 days a week/7.5 working hours per day)

- Is available to cover extended hours on Mondays (finish at 8:00PM / 7.5hrs working hours shift)

- Is available to work flexible weekday shifts starting at 07:45 or finishing at 18:30.

- Has previous GP surgery experience.

- Possesses IT skills and is proficient in EMIS Web.

- Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.

- Is committed to further training and development and exhibits exceptional communication skills.

**Main duties of the job** As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:

- Warmly welcoming patients and visitors, handling enquiries with empathy, care, and professionalism.

- Managing phone calls, emails, and face-to-face requests efficiently in a fast-paced environment.

- Supporting the patient triage process by accurately recording details and directing queries in line with practice protocols.

- Carrying out core administrative duties, including clinical scanning, record updating, filing, processing ERS referrals, and prescription requests.

- Processing new patient registrations and maintaining accurate, confidential patient records in line with GDPR requirements.

- Working closely alongside GPs, nurses, and practice managers to ensure seamless patient care across both sites

**Benefits**

- None mentioned

**Person Specification** **Experience** **Essential**

- Strong organisational skills with the ability to stay calm and multitask under pressure.

- Clear, confident, and compassionate communication skills (both spoken and written).

- A positive, proactive attitude and a genuine commitment to helping patients.

- Flexibility to work shift patterns: Tuesday to Friday shifts starting between 07:45 and finishing by 18:30 (7.5 hours/day), plus Monday extended hours finishing at 20:00.

- Educated to GCSE level or equivalent.

**Desirable**

- Prior customer service, front-desk reception, or admin experience in any industry.

- Familiarity with clinical systems such as EMIS Web (full training provided regardless).

- GCSE passes in English and Mathematics (Grade C or above).

## Skills

### Required
- EMIS Web
- organisational skills
- communication skills

### Nice to have
- customer service experience
- familiarity with clinical systems

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A0528-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)