# Assistant Patient Administrator - Outpatient Receptionist

**Company**: Chelsea and Westminster Hospital NHS Foundation Trust
**Location**: Isleworth
**Salary**: £30142.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-606?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-patient-administrator-outpatient-8e3cfd62-07a/

## Description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a friendly, self-motivated, and confident Assistant Patient Administrator - Outpatient Receptionist. The successful candidate will provide a comprehensive patient-focused reception service in our Outpatient Reception at West Middlesex Hospital.

The post holder will contribute to delivering high-quality, safe, and compassionate healthcare by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team, liaising between patients, doctors, practitioners, and other healthcare professionals.

Key responsibilities include:

- Providing a customer-focused reception service for all patients and visitors

- Ensuring reception areas are always manned and interacting with patients and relatives in a sensitive and empathetic manner

- Processing follow-up appointments and recording appointments agreed in community settings on the system within 24 working hours

- Assisting patients to locate their relatives who are current inpatients and helping them use the electronic check-in service

The ideal candidate will have previous reception experience, excellent communication and customer service skills, and be able to work in a busy and demanding environment.

Working hours are 9am-5pm, Monday-Friday. The salary is £30,142 per annum, inclusive of HCAS.

We welcome applications for flexible working arrangements and are committed to equality, welcoming applications from all, regardless of background.

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## Skills

### Required
- customer service
- administrative support
- reception experience
- communication skills
- PC skills
- organisational skills

### Nice to have
- NHS or other health environment experience
- complex telephone call experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-606?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)