# EN - Reservation Agent

**Company**: AccorHotel
**Location**: Southampton, England
**Job type**: part-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160870867-en-reservation-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/en-reservation-agent-8e3b4b32-331/

## Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.

As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

- Consistently offer exceptional, friendly and engaging service

- Ensure the best selection for the guest and ensure revenue is maximized through up-selling

- Recommend property facilities and assist guests with information and special requests

- Book room reservation requests, enter rooming lists, and update accurate information in the system

Duties / Responsibilities:

- Booking Management: Process individual and group hotel reservations accurately across multiple booking channels, including telephone, email, and online platforms.

- Guest Communication: Act as a primary point of contact to handle booking amendments, answer facility enquiries, and coordinate special pre-arrival requests.

- Revenue & Upselling: Convert incoming enquiries into confirmed bookings and actively identify opportunities to upsell room types and hotel services.

- Group Coordination: Manage corporate and group allocations, track room blocks, and closely liaise with event organisers to prepare rooming lists.

- Cross-Hotel Teamwork: Work collaboratively with the Reception and Sales teams at both Novotel and ibis Southampton to ensure seamless guest transitions.

QUALIFICATIONS:

- Customer Service & Communication: Excellent written and spoken English with a confident, professional phone manner and a strong guest-focused attitude.

- Organisation & Multitasking: Proven ability to manage multiple administrative tasks simultaneously with high attention to detail in a fast-paced environment.

- Problem-Solving & Adaptability: A calm, resourceful, and flexible approach to handling unexpected customer enquiries or scheduling challenges.

- Commercial Awareness: Basic understanding of sales with the confidence to identify upselling opportunities and convert enquiries into business.

- Systems & Scheduling Flexibility: Quick to learn new digital platforms (like hotel booking systems) and fully flexible to work a 7-day rota, including weekends and public holidays.

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## Skills

### Required
- English
- Customer Service
- Communication
- Organisation
- Multitasking
- Problem-Solving
- Adaptability
- Commercial Awareness
- Systems

### Nice to have
- Opera
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160870867-en-reservation-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)