# Manager / Associate Director, Strategic Process Improvement & Programs

**Company**: Syneos Health
**Location**: SRB-Belgrade-Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/SRB-Belgrade-Hybrid/Manager---Associate-Director--Strategic-Process-Improvement---Programs_25111621?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8e28561b-387

## Description

Syneos Health is seeking a Manager / Associate Director, Strategic Process Improvement & Programs to join their team.

The successful candidate will be responsible for analyzing current-state processes to identify gaps, risks, inefficiencies, and root causes, and developing future-state workflows, operating model changes, and role clarity needed to standardize, simplify, and improve work.

Key responsibilities include:

- Developing and maintaining standardized process improvement frameworks, tools, templates, and best practices

- Establishing and operating fit-for-purpose program governance

- Coordinating cross-functional workstreams and proactively managing risks, issues, actions, decisions, interdependencies, changes, and resource constraints

- Providing concise, accurate program reporting for sponsors and governance bodies

- Facilitating program and workstream meetings and documenting decisions and commitments

- Acting as a business partner with key business leaders to align on and prioritize transformation opportunities

- Collaborating with delivery teams and business stakeholders on the design and implementation of desired solutions

- Reviewing, challenging, and strengthening business cases for transformation opportunities

- Establishing and maintaining performance measures and benefits-tracking mechanisms

- Partnering with technology, operations, and business stakeholders to assess where AI, automation, and workflow enablement can accelerate standardized processes and improve scalability

The ideal candidate will have:

- A B.A. / B.S. in business, operations, life sciences, information technology, engineering, or related field

- Experience leading complex, cross-functional programs or projects involving business process improvement, enterprise transformation, operating model change, or strategic delivery in a corporate environment

- Lean Six Sigma certification or practical experience applying process improvement methods

- Demonstrated program management experience, including planning, governance, status reporting, stakeholder management, risk and issue management, change control, and benefits realization

- Strong tactical and strategic thinking skills, with the ability to apply critical thinking to short- and long-term planning

- Strong program management discipline, with the ability to translate strategic objectives into executable plans

- Ability to identify, assess, and communicate program risks, issues, dependencies, and trade-offs

- Strong facilitation, stakeholder engagement, and executive communication skills

## Skills

### Required
- business process improvement
- program management
- strategic thinking
- communication
- stakeholder engagement

### Nice to have
- Lean Six Sigma
- AI
- automation
- workflow enablement

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Source: [Apply at syneoshealth.wd12.myworkdayjobs.com](https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/SRB-Belgrade-Hybrid/Manager---Associate-Director--Strategic-Process-Improvement---Programs_25111621?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)