# Concierge Specialist (General Ops) - Velocity Black (UK)

**Company**: Capital One
**Location**: National
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Remote---National/Concierge-Specialist--General-Ops----Velocity-Black--UK-_R248751-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8dff0e06-932

## Description

We're seeking a Concierge Specialist to join Velocity Black, a luxury concierge service acquired by Capital One. As a Concierge Specialist, you will communicate with clients, restaurants, vendors, and team members to deliver exceptional service across dining, experiences, and retail.

Responsibilities:

- Communicate with clients, restaurants, vendors, and team members to deliver great service

- Liaise with every part of the business to ensure swift and effective resolution processes and effective handling of member issues

- Provide demonstrations of the product interface and an overview of the membership to members

- Complete end-to-end member requests

The skills and experience you need:

- Proven experience in luxury concierge or hospitality

- Adaptability and multitasking

- ‘Yes first’ mentality

- General knowledge of high-end experiences, luxury goods, and restaurants

- Experience working with high-net-worth individuals and clients

- Entrepreneurial, problem-solving attitude

- Excellent, clear, and effective verbal and written communication skills

- Experience in a collaborative and transparent environment

- Ability to work in a high-pressure environment with tight deadlines

- Flexible working hours - available to work on evenings and weekends

What’s in it for you:

- Competitive pension and performance-based bonus schemes

- 25 days of annual leave, increasing with tenure, with the option to buy 5 additional days

- Access to premium care through private medical insurance

- Enhanced parental leave

- Up to £5,000 in funding for external qualifications

## Skills

### Required
- luxury concierge
- hospitality
- multitasking
- problem-solving
- communication skills

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Remote---National/Concierge-Specialist--General-Ops----Velocity-Black--UK-_R248751-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)