# Customer Support Specialist **Company**: SEEK **Location**: Auckland, Auckland **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Customer Service **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/SEEK/744000156715844-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_8debcd90-2dd ## Description Join SEEK's dynamic team as a Customer Support Specialist, where you'll play a pivotal role in delivering an exceptional experience to our managed customer portfolios. In collaboration with our Account Managers, you'll become a trusted point of contact fostering strong relationships and ensuring seamless communication with key internal and external stakeholders. Key Responsibilities: - Working within agreed OKR’s, work processes, and to agreed SLA’s - Deliver a personalised service that exceeds client expectations and reinforces SEEK's premium offering - Identify, troubleshoot, and resolve customer technical queries, including but not limited to our recruitment software partners and product access issues, and escalate complex matters to appropriate channels - Work closely and maintain clear communication and set service expectations with clients and internal stakeholders throughout the resolution process - Handle hirer inquiries including but not limited to technical queries, site issues, education, and billing management - Build and maintain strong relationships with clients, acting as their dedicated point of contact - Proactively partner closely with Account Managers, Customer Success Managers, Technical Support Teams and Credit Controllers to troubleshoot customer queries - Deliver upon agreed custom reporting requirements for our clients The Team: The role sits within ANZ Sales and APAC Enablement within the Commercial division, and reports to the Manager, Customer Support. Qualifications: - Strong interpersonal skills with the ability to build rapport and maintain strong professional relationships - Demonstrated ability to represent clients' interests while balancing business objectives - Team player who contributes to a positive workplace within a fast paced, small-team environment - Customer focus mindset with a passion for delivering premium service to foster long-term relationships - Demonstrated ability to effectively navigate and resolve complex customer enquiries with patience, empathy and professionalism - Advanced written and verbal communication skills - Ability to articulate technical information for diverse audiences - Demonstrates exceptional time management, prioritising workload effectively while maintaining attention to detail and providing tailored solutions to strengthen relationships - Advanced Microsoft Office skills Additional Information: At SEEK we offer: - Annual Performance Bonus Plan - Support of flexible working, including a mix of office and work from home days depending on your role. - Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave - Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners - The opportunity to work from anywhere for up to 4 weeks per financial year - SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice - Tailored career development planning (including Education Assistance Program) - Free income protection insurance - Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more - Frequent events including sports days, annual Christmas party, hackathon, and trivia - Free kick-start breakfast every morning and fresh fruit available all day in our offices - Casual dress – every day ## Skills ### Required - Microsoft Office - interpersonal skills - written and verbal communication skills - time management --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SEEK/744000156715844-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)