# Solutions Engineer

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $163,000 - $215,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/6849119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8deaf2b2-ca4

## Description

We are looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. You will engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you will partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI-powered solutions.

Your key responsibilities will include:

- Leading technical discovery to identify and address our customers' needs

- Delivering an exceptional pre-sales experience by articulating Intercom's value and technical expertise

- Conducting impactful, value-based solution reviews and in-depth technical sessions

- Designing and leading tailored Proof of Concepts (POCs) that showcase Intercom's capabilities

- Serving as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

- Collaborating cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning

- Building trust with customers by approaching challenges with empathy and curiosity

- Continuously improving processes and contributing to building a best-in-class Solutions Engineering playbook at Intercom

- Committing to customer success, ensuring lasting value and proactively addressing challenges

To succeed in this role, you will need:

- A minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships

- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations

- Ability to solve problems independently while thriving in collaborative team environments

- Proven time management skills in a dynamic team environment

- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle

- Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact

- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction

- Familiarity with managing POCs, RFPs, and addressing complex security questions

- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity

- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks

- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company

- Willing and able to travel occasionally

## Skills

### Required
- Technical pre-sales
- Customer relationship management
- Problem-solving
- Time management
- Communication
- Interpersonal skills
- Empathy
- Curiosity
- Continuous improvement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/6849119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)