# Sr. Customer Account Executive, Mexico and Central America **Company**: Braze **Location**: São Paulo **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8365280?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/sr-customer-account-executive-mexico-and-central-8de5efc5-583/ ## Description At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. ### What You'll Do As an Account Manager for the LATAM team, you will drive customer retention and expansion across Braze's strategic client base in Mexico and Central America. This is a high-impact, hybrid role based in Mexico City, where you will partner closely with leading B2C brands, helping them maximize value and scale their customer engagement strategies using Braze. #### Key Responsibilities: Account Management & Growth - Own and manage a portfolio of key accounts in Mexico and Central America, acting as the main point of contact for all commercial needs. - Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities. - Identify and cultivate relationships with decision-makers and influencers within client organizations. Navigating Sales Stages & Quota Achievement - Demonstrate mastery from initial opportunity identification to Closed Won, executing a methodical approach to consistently meet and exceed quota. - Deeply understand customer goals, decision-making dynamics, and timelines to drive impactful, consultative commercial engagement. - Advance renewal and expansion deals with well-timed milestones and proactive stakeholder management. Renewal Approach & Strategy - Manage Braze's renewal lifecycle to maximize customer satisfaction, net retention, and long-term partnership value. - Seamlessly orchestrate the customer journey alongside cross-functional partners. Cross-Functional Collaboration - Partner closely with Customer Success, Solutions Consulting, Support, and Product teams to align on account strategy, technical needs, and feature adoption. - Synthesize and communicate client insights and feedback internally to help influence regional go-to-market priorities and product roadmaps. Effective Communication Strategy - Leverage a multi-channel approach to engage effectively with C-level and day-to-day stakeholders. - Deliver concise, business-oriented messaging tailored to different audiences and executive levels. Market Understanding & Strategic Initiatives - Stay ahead of regional market trends, competitive positioning, and consumer engagement best practices across LATAM. - Champion regional GTM initiatives to strengthen Braze's brand and presence across Mexico and Central America. ### What Success Looks Like - Consistently hitting or exceeding quarterly and annual net retention and expansion quota targets. - Building structured, multi-threaded relationships with executive sponsors and operational leaders across your assigned territory. - Partnering with cross-functional teams to proactively identify churn risks and uncover high-value expansion opportunities early in the contract cycle. ### Who You Are - Based in or near Mexico City and able to work in a hybrid setup from our local office. - 5+ years of quota-carrying account management, customer success, or digital sales experience, ideally within Enterprise SaaS, MarTech, or customer engagement platforms. - Solid foundation in digital marketing, mobile/cross-channel messaging, customer retention, and CRM ecosystems. - Demonstrated history of managing high-value enterprise accounts, driving contract renewals, and delivering account expansion/upsell quota. - Trilingual fluency in English, Spanish, and Portuguese (written and verbal) is required. - Bachelor's degree in Business, Marketing, Communications, or a related field. - Willingness to travel across Mexico and Central America as needed for strategic client engagements. ### Why Join - Play a pivotal commercial role in one of Braze's fastest-growing regions, directly impacting company expansion across LATAM. - Join an inclusive, high-performing team supported by dedicated leadership, continuous enablement, and peer mentorship. - Competitive base salary, uncapped commission structure, and comprehensive local benefits. ### What We Offer - Competitive compensation that may include equity. - Retirement and Employee Stock Purchase Plans. - Flexible paid time off. - Comprehensive benefit plans covering medical, dental, vision, life, and disability. - Family services that include fertility benefits and equal paid parental leave. - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend. - A curated in-office employee experience, designed to foster community, team connections, and innovation. - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching. - Employee Resource Groups that provide supportive communities within Braze. - Collaborative, transparent, and fun culture recognized as a Great Place to Work. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - account management - customer success - digital sales - English - Spanish - Portuguese --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8365280?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)