# Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

**Company**: GitLab
**Location**: Remote, India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8481197002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8dd5b159-3d8

## Description

GitLab is seeking an Engineering Manager, Observability, Monitoring, and Integrations (Monetization) to manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area.

As an Engineering Manager, you will hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows.

Responsibilities:

- Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.

- Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.

- Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.

- Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.

- Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up.

- Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience.

- Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity.

- Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.

Requirements:

- Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results.

- Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows.

- Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.

- Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling.

- Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments.

- Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions.

- Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences.

- Sound judgment when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains.

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- observability
- monitoring
- integrations
- AI-native approach
- machine learning
- Prometheus
- Grafana
- incident management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8481197002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)