# Director of Workflow Engineering

**Company**: Thomson Reuters
**Location**: Eagan, Minnesota, Minnesota
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $183,100 USD - $340,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Director-of-Workflow-Engineering_JREQ198938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8dcaa3e0-a07

## Description

Thomson Reuters is seeking a Director of Workflow Engineering to lead the engineering function and set its technical direction across Service Management and IT Operations.

The successful candidate will have:

- 12+ years in technology, including 7+ years leading engineering or platform teams (ServiceNow or IT Service Management)

- Technical credibility to set architecture and development standards

- Sound build-vs-buy judgement

- Deep ITIL fluency: incident, problem, change, request, knowledge, SLM, and continual service improvement

- Strong ServiceNow architecture, workflow design, and platform governance experience

- Familiarity with Now Platform AI (Predictive Intelligence, Now Assist) and agentic automation

- Experience designing and scaling automation on various tooling

- Event-driven engineering across APIs, webhooks, monitoring/observability platforms, cloud services, and telemetry ingestion

- Ability to engineer workflows for real-time execution

- Fluency in CI/CD, deployment automation, and observability

- Experience establishing development standards, quality controls, and platform governance across a global team

- Strong written and verbal communication skills across engineering, operations, and business audiences

Responsibilities include:

- Leading, growing, and mentoring the engineering team

- Owning the technical architecture, development standards, and engineering practices for operational workflows on ServiceNow and the tooling around it

- Shifting the mindset from automating existing processes to redesigning them with an AI-first lens

- Replacing manual, ticket-driven processes with workflows that execute reliably and consistently at scale

- Bringing AI into production operations

- Building and owning the integrations that make automation possible

- Setting the engineering roadmap for the function and defining how its success is measured

Benefits include:

- Hybrid work model

- Flexibility and work-life balance

- Career development and growth opportunities

- Industry-competitive benefits

- Culture of inclusion and belonging

- Social impact initiatives

The base compensation range for this role is $183,100 USD - $340,000 USD.

## Skills

### Required
- ServiceNow
- ITIL
- AI
- automation
- workflow engineering
- CI/CD
- deployment automation
- observability

### Nice to have
- cloud services
- event-driven engineering
- agentic automation
- Predictive Intelligence
- Now Assist

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Director-of-Workflow-Engineering_JREQ198938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)