# Customer Service Project/Program Manager for Video Shorts

**Company**: HP Inc.
**Location**: Sant Cugat del Valles, Barcelona
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Customer-Service-Project-Program-Manager-for-Video-Shorts_3168681-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8dbe4cd6-fb4

## Description

The HP Customer Support Video Team is seeking an innovative, customer-focused project manager to lead the strategy, planning, and delivery of short-form video content designed to help customers succeed with HP products.

This role is responsible for identifying high-impact content opportunities, managing vendor production resources, driving continuous innovation, and increasing video views, engagement, and subscriber growth through customer-focused video shorts.

Approximately 90% of this role will focus on YouTube Shorts and short-form customer support content. The remaining 10% will support internal HP video initiatives and stakeholder requests.

**Key Responsibilities**

**Customer Support Video Shorts (Primary Focus)**

- Own the strategy, planning, prioritization, and delivery of HP Support YouTube Shorts.

- Identify customer support topics, search trends, product questions, and emerging issues that have the potential to drive views, engagement, and subscriber growth.

- Work with stakeholders, category experts, support organizations, and analytics to identify opportunities for new Shorts content.

- Manage communication and expectations with stakeholders throughout the content lifecycle.

- Create and maintain a prioritized roadmap of Shorts opportunities based on customer demand, business priorities, and performance potential.

- Manage external vendors responsible for scripting, video capture, editing, voiceover creation, and post-production.

- Ensure vendor deliverables meet quality, branding, accessibility, and content standards.

- Monitor social, video, AI, and platform trends to identify innovative formats and opportunities.

- Drive continuous innovation by testing new content formats, workflows, technologies, and audience engagement strategies.

- Optimize content strategy for YouTube discovery, AEO, SEO, and audience growth.

- Monitor performance metrics and use data-driven insights to continuously improve content effectiveness.

- Effectively manage budget, resources, timelines, and vendor capacity.

- Ensure every project follows documented processes and meets team quality standards.

**Internal Video Projects (Limited Scope)**

- Manage communication and expectations for internal HP video requests from other parts of HP.

- Coordinate vendors and resources to support approved internal video and photography projects.

- Help stakeholders access available video production resources, tools, and services.

- Ensure internal projects meet quality expectations while effectively utilizing available budget and resources.

**Required Qualifications**

- Experience managing content, creative, digital media, video, social media, or related projects.

- Demonstrated ability to manage multiple stakeholders, competing priorities, budgets, and delivery timelines.

- Experience managing vendors, agencies, freelancers, or outsourced service providers.

- Strong project management and organizational skills.

- Strong communication skills, including managing stakeholder expectations and driving alignment across teams.

- Ability to identify customer needs and convert those insights into content opportunities.

- Experience using analytics and performance metrics to guide decisions and improve outcomes.

- Demonstrated continuous learning mindset with a willingness to adapt to changing technologies and customer behaviors.

- Passion for continuous innovation and improving customer experiences through new ideas, tools, and approaches.

- Ability to work within documented processes while proactively identifying opportunities for improvement.

- Understanding of digital content ecosystems, social media trends, YouTube platforms, SEO, or AEO concepts.

- Commitment to delivering future-ready content, including proper metadata, captions, archiving, and scalable content practices.

**Preferred Qualifications**

- Experience managing video production projects.

- Experience supporting YouTube, social video, digital content, or audience growth initiatives.

- Experience working with AI-enabled content creation or workflow tools.

- Familiarity with video production workflows, scripting, editing, accessibility requirements, captioning, or digital asset management systems.

- Experience working with global teams and vendors.

- Basic video editing experience is desirable but NOT required.

## Skills

### Required
- project management
- content creation
- digital media
- video production
- social media
- analytics
- communication
- innovation

### Nice to have
- video editing
- AI-enabled content creation
- workflow tools
- digital asset management
- global teams
- vendors

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Customer-Service-Project-Program-Manager-for-Video-Shorts_3168681-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)