# Social Media, Customer Support Associate

**Company**: Stripe
**Location**: Mexico
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7867328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8db6306e-a3d

## Description

## Job Description

At Stripe, we're looking for a Social Media, Customer Support Associate to join our Mexico City office. As a member of our team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.

### Key Responsibilities

- Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, LinkedIn, Facebook, and others)

- Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again

- Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset

- Coordinate executive escalations from Stripe's leaders with other teams

- Contribute and manage new programs focused on improving the Stripe user experience

- Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users

### Requirements

- Experience with social media support and/or an interest in resolving user issues through those channels (e.g., Twitter, LinkedIn, Facebook)

- Prior experience in customer support and external user-facing operations

- User-first mindset and excellent communication skills, both written and verbally

- Analytical thinking and problem-solving skills

- Process-oriented mindset and ability to get things done

### Preferred Qualifications

- Prior experience or knowledge in user support

- Prior experience working on projects or process improvement initiatives

- Technical proficiency with Sprinklr

### Work Environment

- The SDC operates during daytime hours in 9-hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm

- You will receive a weekday off in lieu of working a weekend day

## Skills

### Required
- social media support
- customer support
- external user-facing operations
- analytical thinking
- problem-solving
- process-oriented mindset

### Nice to have
- user support
- project management
- process improvement
- Sprinklr

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7867328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)