# Service Desk Technician

**Company**: GDIT
**Location**: El Segundo, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $27.20 - $36.80
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CA-El-Segundo/Service-Desk-Technician_RQ229870-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d9e6d0e-9b9

## Description

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of War, the intelligence community, and federal civilian agencies as they modernize their information systems.

**Responsibilities:**

- Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.

- Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.

- Answers queries by email, telephone, and instant messaging.

- Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.

- Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.

- Records all work accomplished using the Jira Service Management application.

- Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.

- Routes calls to product line, application, or system support specialists.

- Alerts management to recurring problems and patterns of problems.

- Maintains ownership of incidents from end-to-end.

**Requirements:**

- Positive customer service attitude.

- Detailed technical problem-solving approach.

- Excellent interpersonal communications skills.

- Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.

- Ability to move between work sites as required.

- Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.

- Technical Training, Certification(s) or Degree, 3+ years of experience.

- Ability to obtain an Interim Secret Clearance within 3 months of hire.

- Secret Security Clearance preferred.

- Information Assurance Level II Certification (Security+).

- Location: Onsite at LAAFB (Los Angeles, CA).

- Travel: Up to 10%.

**Benefits:**

- 401K with company match.

- Comprehensive health and wellness packages.

- Internal mobility team dedicated to helping you own your career.

- Professional growth opportunities including paid education and certifications.

- Cutting-edge technology you can learn from.

- Rest and recharge with paid vacation and holidays.

## Skills

### Required
- Desktop Computers
- Remote Support
- Troubleshooting

### Nice to have
- Jira Service Management
- Microsoft Active Directory

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CA-El-Segundo/Service-Desk-Technician_RQ229870-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)