# Help Desk Analyst Tier 2

**Company**: GDIT
**Location**: Quantico, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25.63 - $32.20
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Quantico/NCIS-Help-Desk-Analyst-Tier-2---Active-Top-Secret-clearance_RQ232240-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/help-desk-analyst-tier-2-8d9b3e75-cb2/

## Description

Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with 700 serving at HQ and the remaining staff serving at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters.

**Meaningful Work and Personal Impact**

As a Help Desk Analyst Tier 2, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

- Initiate and resolve service request/problem incidents.

- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

- Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.

- Route calls to product line specialists, application, or system support specialists.

- Stay in communication with the HQ Front desk for continual support.

- Have a work cell phone for bad weather or significant building closures.

- All VIP ticketing communication is handled as high priority.

- Maintain and update records and tracking databases.

- Alert management to recurring problems and patterns of problems.

- Work with system administrators and developers to ensure services/incidents are completed.

- Provide an outstanding customer service experience in a variety of circumstances across all organizational levels.

**What You'll Need to Succeed**

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:

- Active Top Secret clearance.

- 5+ years of IT support experience in a Help Desk environment.

- Experience with Cisco switches and routers.

- Security+ CE certification.

- High School Diploma; AAS preferred.

**Benefits**

- Comprehensive benefits and wellness packages.

- 401K with company match.

- Competitive pay and paid time off.

- Full flex work weeks where possible.

- Paid parental, military, bereavement, and jury duty leave.

- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

The likely hourly rate for this position is between $25.63 - $32.20.

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## Skills

### Required
- Executive Support
- Help Desk Support
- IT End User Support
- IT Service Desk
- Cisco switches and routers
- Security+ CE

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Quantico/NCIS-Help-Desk-Analyst-Tier-2---Active-Top-Secret-clearance_RQ232240-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)