# Program Manager, Community Support

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $132,000-$154,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8278753?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d79989f-461

## Description

As a Program Manager in Community Support at Airbnb, you will implement cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb.

You will serve as the bridge between critical business functions such as Community Support, Product/Platform, Design, Engineering, Policy and Shared Services teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life.

Your responsibilities will include:

- Building an understanding of how your program fits within the broader company initiatives

- Driving a project vision and purpose by collaborating with cross-functional teams

- Managing cross-functional meetings and aligning stakeholders and teams to drive action plans and results

- Developing plans and monitoring progress against the plan

- Evaluating existing governance structures and optimizing or creating new ones for the program team

- Producing and revising documents and presentations that are leadership-ready

Requirements:

- Bachelor's Degree or equivalent experience, preferably in a related field

- 4+ years of broad experience in customer service across contact center operations, digital support, and contact center technology

- Experience managing and executing complex, cross-functional projects

- Organized and collaborative Program Manager who inspires and motivates their team while driving results on time, and at high quality

- Understanding of technology use cases in customer service and contact centers

- Experience in creating project plans and business cases to show measurable impact of program, progress and project execution

- Ability to create compelling presentations and storytelling to executives

- Experience and ease interacting with and influencing senior stakeholders

- Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome

We offer a salary range of $132,000-$154,000 USD, and this role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

## Skills

### Required
- customer service
- contact center operations
- project management
- collaboration
- influencing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8278753?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)