# Employee Relations Lead - Sortation Centres

**Company**: Relay
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Human Resources
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.ashbyhq.com/relay/304b66a0-3f2d-4f1a-8db0-e25ace960cd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d5d5819-864

## Description

Relay is fundamentally reshaping how goods move in an online era.

As Employee Relations Lead, you'll be the person our sortation centre teams turn to when something goes wrong on site: a complaint, a grievance, a conduct or performance issue.

You'll be based at our London HQ, with occasional visits to our sortation centres to maintain a visible on-site presence and stay connected with operational teams, build relationships with site leadership, and handle cases in person where it matters.

**Responsibilities**

- Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.

- Partner with sortation leadership, be the end-to-end point of contact for people matters across the network, bring a clear view of people risk and priorities to leadership conversations, and turn them into operational plans.

- Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves.

- Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required.

- Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.

- Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.

- Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.

**Requirements**

- Strong end-to-end ER case management experience across grievances, disciplinary and conduct matters.

- Good working knowledge of UK employment law, including early conciliation and tribunal preparation.

- Experience in high-volume, multi-site operational environments.

- Strong, calm communication skills, particularly in sensitive or conflict situations.

- Experience improving ER processes and using case data to identify and communicate risk.

- Comfortable travelling to sortation centres around 1–2 days per week.

**Desirable**

- Experience supporting flexible, agency, contractor or platform-based workforces.

- CIPD Level 5+ or equivalent employment law expertise.

**Who Thrives at Relay?**

- Aim with Precision: You define problems clearly and measure your impact meticulously.

- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.

- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.

- All In, All the Time: You show up and step up.

- People-Powered Greatness: You invest in your teammates.

- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers.

## Skills

### Required
- UK employment law
- ER case management
- communication skills
- process improvement

### Nice to have
- CIPD Level 5+
- flexible workforce experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/relay/304b66a0-3f2d-4f1a-8db0-e25ace960cd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)