# Customer and Trading Manager - Convenience

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Pudsey, West Yorkshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: part-time
**Salary**: 31700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093593?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d333234-a9b

## Description

We are seeking a Customer and Trading Manager - Convenience to join our team in Pudsey, West Yorkshire, United Kingdom. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.

**Job Responsibilities:**

- Working closely with a small team of managers to ensure the store runs smoothly every day.

- Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.

- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

- Occasionally helping another store in our close-knit network of convenience stores.

**Requirements:**

- Previous line management responsibilities in a fast-paced, operational environment.

- Experience providing brilliant customer service and coaching a team to do the same.

- Ability to deliver KPIs and other performance indicators.

- Experience managing disciplinaries, performance issues, and other employee relations issues.

- Operational leadership skills, with the ability to lead operations alone in the absence of more senior management.

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same.

- Experience leading a team in a fast-paced, customer-facing environment.

- Operational leadership skills, with experience taking responsibility for store operations in the absence of more senior managers.

- Demonstrated success in meeting or exceeding KPIs.

- Experience managing employee relations issues, including performance and absence management.

**Benefits:**

- Salary dependent on experience, store size, complexity, and location (£31,700 advertised).

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat.

- Annual bonus scheme based on company and individual performance.

- Free food and hot drinks provided in all stores.

- Generous holiday entitlement, maternity, and paternity leave.

- Pension scheme with company matching contributions.

- Sainsbury's share scheme.

- Wellbeing support, including emotional support, counselling, legal, and financial advice.

- Colleague networks and cycle-to-work scheme.

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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