# Senior Technical Account Manager

**Company**: Airwallex
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $160K - $210K
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/airwallex/024757a7-7c4f-49e7-a981-2dafa0b6ae0d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d223a16-5c1

## Description

## Compensation

The Senior Technical Account Manager position at Airwallex offers a salary range of $160K – $210K, along with equity and bonus opportunities.

## About Airwallex

Airwallex is an AI-native financial operating system that supports over 675,000 businesses in managing their financial operations in real-time. With a presence in 27 offices and over 2,700 employees worldwide, the company provides a regulated backbone for global payments.

## About the team

The Merchant Services team at Airwallex works closely with clients to ensure they maximise the potential of Airwallex products, driving growth and success through strategic partnerships.

## What you’ll do

As a Senior Technical Account Manager, you will serve as the primary technical advisor for Airwallex's most valued enterprise customers. Your responsibilities will include:

- Providing technical support and guidance on Airwallex products

- Building trusted relationships with clients by becoming a subject matter expert on their business

- Collaborating with account managers to explore optimisation and upsell opportunities

- Analysing and improving client support experiences

- Serving as an escalation point for technical issues and ad-hoc queries

- Participating in Quarterly Business Review sessions with clients

## Responsibilities:

- Be the primary technical owner for a group of strategic enterprise clients

- Deliver an elevated services and technical support experience to client portfolios

- Build trusted relationships with clients by becoming a subject matter expert on their business

- Work with account managers from the commercial team to explore optimisation and upsell opportunities

- Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products

- Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from clients

- Support the Quarterly Business Review (QBR) sessions held with clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

## Who you are

The ideal candidate will have:

### Minimum qualifications:

- A Bachelor's degree in a STEM discipline

- At least 5 years of experience in an engineering, technical support, or technical account management role

- Ability to manage multiple priorities and meet deadlines in an entrepreneurial environment

- Strong understanding of the software development lifecycle and API architecture

- Excellent oral and written communication skills

### Preferred qualifications:

- Knowledge of the payments domain or financial services

- Experience working with data analysis and transaction patterns

- Strong organisational skills and self-starting mindset

- Experience integrating RESTful APIs into web applications

## Skills

### Required
- software development lifecycle
- API architecture
- technical support
- account management

### Nice to have
- payments domain
- financial services
- data analysis
- RESTful APIs

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/024757a7-7c4f-49e7-a981-2dafa0b6ae0d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)