# Customer Outcome Executive

**Company**: Salesforce
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Customer-Outcome-Executive--Account-Executive-_JR357366?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8d1126a8-1fe

## Description

As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office). You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle.

Responsibilities:

- Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.

- Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.

- Lead cross-functional strategies to stabilise accounts.

- Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Required Qualifications:

- Experience in a new logo sales role within a complex, enterprise SaaS environment.

- Track record of managing a quota or revenue target.

- Experience developing and executing customer success or value-realisation plans with measurable outcomes.

- Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Preferred Qualifications:

- Experience with customer health scoring or adoption analytics tools.

- Background in change management or organisational adoption strategy.

- Experience presenting to executive-level stakeholders on account strategy or recovery plans.

## Skills

### Required
- SaaS
- sales
- customer success
- quota management
- cross-functional collaboration

### Nice to have
- customer health scoring
- adoption analytics tools
- change management
- organisational adoption strategy
- executive-level stakeholder presentation

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Customer-Outcome-Executive--Account-Executive-_JR357366?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)