# General Sales Manager (North) **Company**: Ford **Location**: Ha Noi, Viet Nam **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Marketing & Sales **Industry**: Automotive **Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/65296?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_8cfe9662-7cc ## Description This leadership role is responsible for strategizing and executing the sales plan through a team of Zonal Sales Managers in the North. The General Sales Manager (GSM) balances high-level relationship management with the Ford Dealer Network while driving a culture of accountability, performance, and brand excellence across all territories. Responsibilities: - Sales Operations & Performance Management - Drive and achieve company sales objectives for both wholesale and retail across the network. - Maintain a pulse on daily market dynamics, closely monitoring inquiries, deliveries, and lost sales. - Identify & communicate retail sales opportunities and provide recommendations to dealers for implementation and subsequent wholesales business. - Identify and remove roadblocks hindering the execution of dealer and company sales plans. - Ensure adherence to mandatory sales management practices (daily meetings, prospect follow-ups, test drives, and showroom logs). - Utilize sales management systems (LMS) to track performance, analyze data, and identify growth opportunities. - Conduct regular performance analyses to identify trends (weekly/mid-month estimates, competition reviews) and implement corrective actions. - Fleet & Commercial Business Strategy - Develop and implement a comprehensive fleet sales strategy to achieve market share and volume objectives. - Initiate and manage fleet-specific activities, programs, and promotions for new and existing customers. - Maintain a robust fleet database encompassing suppliers, agencies, government entities, and commercial customers. - Engage in key and large-scale fleet deals and negotiations. - Quality Care, Customer Satisfaction & Brand Standards - Partner with relevant teams to implement and ensure compliance with quality care programs (LMS, FGE). - Support dealers in achieving Quality Care Accreditation, removing operational roadblocks cross-functionally. - Ensure dealership facilities and operations adhere strictly to Ford brand standards and image guidelines. - Lead onboarding and orientation for new dealership startups in partnership with cross-functional teams. - Build and nurture strong dealer relationships through consistent on-site presence and responsive support. - Inventory & Supply Chain Optimization - Optimize inventory management, ensuring dealer and company inventory aging remains below 60 days. - Participate in Sales Stock Rundown (SSRD) and Sales Availability Meetings (SAM) to ensure optimal stock levels to support sales and also keep inventory cost within plan. - Partner with Marketing to develop strategies to address and resolve aging inventory issues. - Strategic Sales Leadership & Team Development - Lead and facilitate collaborative sales review processes with dealers, keeping senior management informed on progress and challenges. - Review and provide feedback on developing retail and fleet sales plan meetings conducted by ZSMs with their respective dealers. - Evaluate and optimize dealer sales team structures and management quality to meet performance criteria. - Coordinate dealer input and participation in the National Dealer Council and quarterly dealer meetings. - Mentor and train Sales Zone Managers (ZSMs) through on-the-job coaching, observation, and best practice sharing. - Assist ZSMs in preparing for quarterly business reviews (QBRs) with the management team. Qualifications: - Education & Experience: - Bachelor’s degree in business administration, sales & marketing, economics, engineering or any other related field is typically required. A master's degree can be an advantage. - Minimum of 10 years of progressive experience in sales, marketing or a related field within a fast-paced, dynamic industry (e.g., consumer goods, manufacturing, logistics) with at least 7 years in managerial capacity, demonstrating leadership, team management, and decision-making skills. Experience in Automotive OEM sales and marketing would be highly preferred. - Key Skills & Competencies: - Leadership & Management: Proven ability to lead and motivate teams, delegate effectively, and drive results through others. - Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to gather, interpret, and analyze data to identify trends, solve complex problems, and make informed decisions. - Strategic Thinking: Ability to think strategically, anticipate market dynamics, and develop long-term plans that align with business objectives. - Change Management: The ability to lead a team through the retail evolution. - Communication & Presentation Skills: Excellent written and verbal communication skills, with the ability to articulate ideas clearly, concisely, and persuasively to various audiences. - Attention to Detail: Highly detail-oriented with a commitment to accuracy and precision in all aspects of work. - Software Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), CRM/LMS Analytics and relevant sales and marketing software. - Digital Literacy & AI Adoption: Ability to leverage AI-powered tools and generative AI to enhance productivity, guide team to automate routine reporting, and synthesize complex market data into actionable insights. - Industry & Market Knowledge: - Sound operational knowledge of sales & marketing. - Experience working with Channel sales - dealerships, retailers, or a similar network-based distribution model is highly desirable. - Ability to quickly learn and adapt to the dynamics of the automotive industry - Personal Attributes: - Proactive, results-oriented, and driven to succeed in a fast-paced environment. - Strong work ethic, with the ability to work independently and as part of a team. - Excellent interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders. ## Skills ### Required - Leadership & Management - Analytical & Problem-Solving Skills - Strategic Thinking - Change Management - Communication & Presentation Skills - Attention to Detail - Software Proficiency - Digital Literacy & AI Adoption - Industry & Market Knowledge - Personal Attributes --- Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/65296?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)