# Interoperability Operations Analyst

**Company**: Zus
**Location**: Boston, MA
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: USD 80,000-130,000 per-year-salary
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/zushealth/c7f516d4-bd01-403e-bd06-40af78ff0e01?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8cf5a16f-772

## Description

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.

As Interoperability Operations Analyst, you'll build the metrics, intelligence, and tooling that make it possible for every customer on the Zus network to have access to the most comprehensive clinical data possible and understand exactly what they have.

## Responsibilities

### Coverage Intelligence

- Build and maintain metrics and dashboards to track clinical data coverage across the Zus network , by geography, network, data type, and customer

- Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders

- Deliver regular coverage intelligence to help every customer understand the depth and breadth of their data , and what's driving any gaps

### Operations Partnership

- Work closely with support and solutions teams to translate coverage findings into operational actions , escalations, network outreach, configuration changes

- Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes

- Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems

### Tooling & Automation

- Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster

- Experiment with AI tools and BI platforms to accelerate how the team operates

- Partner with engineering and product to ensure the systems relied on generate the necessary signals

### Product Feedback Loop

- Translate operational data into product requirements , if a coverage gap is systematic, articulate why it's a product problem and what solving it would require

- Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable

## Requirements

- SQL fluency: writing queries naturally and reaching for them first when questioning data

- Experience with BI tools (Looker, Metabase, Tableau, etc.) is a plus

- Automation instinct: not accepting manual work as permanent, comfortable in Python, and curious about AI-assisted workflows

- Analytical curiosity: noticing when numbers don't add up and following the thread

- Clear communicator: translating coverage analysis into a crisp, jargon-free narrative for customers or executives

- Healthcare interest: prior exposure to clinical data formats (FHIR, HL7, C-CDA) or the provider/EMR ecosystem is a plus, but a genuine interest in how healthcare data flows is what matters most

## Benefits

- Competitive compensation reflecting the value brought to the team, a combination of cash and equity

- Robust benefits, including health insurance, wellness benefits, 401k with a match, unlimited PTO

- Opportunity to work alongside a passionate team determined to help change the world

## Skills

### Required
- SQL
- Python
- BI tools
- data analysis
- problem-solving

### Nice to have
- AI tools
- Claude
- Looker
- Metabase
- Tableau
- FHIR
- HL7
- C-CDA

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/zushealth/c7f516d4-bd01-403e-bd06-40af78ff0e01?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)