# Principal Engineer

**Company**: GSK
**Location**: Bengaluru, Luxor North Tower
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Platform-Engineer-Voice_449046?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8cc849d8-457

## Description

The Principal Engineer builds and runs GSK's voice and unified communications platform as automated, secure, self-service infrastructure. The role works through infrastructure-as-code and golden paths rather than manual configuration, uses AI-assisted engineering across code generation, review and testing, and engineers reliability in by defining SLOs, instrumenting for observability and automating away toil.

Key Responsibilities:

- Design, build and automate platform infrastructure using infrastructure-as-code and golden paths

- Use AI-assisted engineering across code generation, review and testing to accelerate delivery and raise quality

- Build self-service capabilities and paved roads that reduce friction for consuming teams

- Engineer for reliability by defining SLOs, instrumenting platforms for observability and automating to reduce toil

- Set and uphold engineering standards, secure-by-default practices and code quality within the platform

- Contribute to incident response and drive permanent automated fixes with Reliability Engineering

- Mentor and technically lead other engineers, including partner engineers

- Integrate and assure supplier or managed-service components

- Work the platform's manual task and toil backlog, converting identified candidates into automation

- Close observability coverage gaps for the platform

- Contribute engineering-led items to the platform backlog held by the Product Owner

- Apply the reference architectures and patterns set by the Platform Architect

Professional Qualifications:

- Degree in a technology or engineering discipline, or equivalent practical experience

- Relevant technical certifications desirable

Area of Specialisation:

- Hands-on platform engineering in cloud, network or digital workplace

- Automation-first and secure-by-default engineering, with an SRE mindset covering SLOs, observability and toil reduction

Minimum Level of Job-Related Experience Required:

- Overall 15 years and typically 6-8 years in platform, infrastructure or software engineering

- Deep hands-on depth in the relevant platform domain

- Practical experience of infrastructure-as-code, CI/CD pipelines, and containers and Kubernetes where relevant

- Track record building self-service capability that other teams adopted without hand-holding

- Experience instrumenting for observability, defining SLOs and reducing toil through automation

- Experience with AI-assisted engineering tooling

- Extensive experience engineering enterprise voice and unified communications services

- Strong knowledge of Session Initiation Protocol, call routing, session border controllers, quality of service and high availability

## Skills

### Required
- Automation Technology
- Call Routing
- Cloud Based Services
- Computer Programming
- Configuration Management (CM)
- Infrastructure Engineering
- IP Address Management (IPAM)
- Load Balancers
- Network Design
- Operational Technology (OT)
- Packet Switching
- Platform Engineering
- QoS Management
- Security Engineering
- Software-Defined Networking Wide Area Network (SD-WAN)
- System Monitors
- Voice Casting
- Wireless System Design
- Zero Trust Architecture

### Nice to have
- Professional level unified communications certification
- Experience with cloud calling, contact centre or emergency calling services
- Experience automating voice provisioning, monitoring or service assurance

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Platform-Engineer-Voice_449046?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)