# Customer Service Representative

**Company**: Astar Heating, Cooling, Plumbing & Electrical
**Location**: Middletown, NY
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: USD 20-24 per-hour-wage
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/cb078f16-d906-48f8-93db-b86de94287fe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8cc36efe-dab

## Description

Astar Heating, Cooling, Plumbing & Electrical is seeking a Customer Service Representative to join their team in Middletown, NY. The successful candidate will be the first point of contact for customers, ensuring they feel heard, supported, and taken care of.

Responsibilities:

- Answer inbound customer calls, texts, and service inquiries in a friendly and professional manner

- Listen to customers' needs and help identify the appropriate service

- Schedule and book service appointments accurately

- Convert inbound opportunities into booked service calls while delivering an excellent customer experience

- Make outbound calls for appointment scheduling, follow-up, and other service-related needs

- Confirm customer information, service addresses, and appointment details

- Clearly communicate appointment expectations and next steps

- Update customer records and document conversations accurately

- Work closely with dispatchers, technicians, and other team members to help ensure customers receive timely service

- Keep customers informed when appointment times or schedules change

- Follow up on missed calls, open opportunities, and customers who may still need service

- Help resolve customer concerns professionally and escalate issues when appropriate

- Support membership, maintenance, and promotional campaigns by communicating available service options to customers

- Manage multiple calls, customers, and priorities while maintaining strong attention to detail

Requirements:

- Previous customer service, call center, scheduling, or similar experience preferred

- Comfortable spending a significant portion of the day on the phone

- Strong verbal and written communication skills

- Friendly, professional, and confident when speaking with customers

- Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue

- Strong organization and attention to detail

- Comfortable working in a fast-paced environment with changing priorities

- Ability to multitask while maintaining accurate customer information

- Dependable, team-oriented, and willing to take ownership of responsibilities

- Experience with ServiceTitan or another field-service/customer management system is a plus

- Experience in HVAC, plumbing, electrical, home services, or another service-based industry is a plus

Benefits:

- Competitive compensation: USD 20-24 per hour

- Comprehensive health benefits

- Paid time off

- 401(k) plan with company match

- Training and development opportunities

- Career growth opportunities

- Supportive team environment

## Skills

### Required
- customer service
- communication
- organization
- attention to detail
- multitasking

### Nice to have
- ServiceTitan
- HVAC
- plumbing
- electrical
- home services

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/cb078f16-d906-48f8-93db-b86de94287fe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)