# BACOLOD - Trust and Safety Moderator (Permanent Onsite)

**Company**: Keywords Studios
**Location**: Bacolod, Negros Occidental
**Work arrangement**: onsite
**Job type**: Full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/578F655D9F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8c77329d-02c

## Description

This role is open to candidates based in Bacolod City. Candidates are required to report onsite. The office is located at VSB Building, 7th St, Bacolod City, 6100.

As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence.

What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:

- Communication: Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.

- Analytics: Audit and assess interactions, ensuring they are rated accurately based on their severity level.

- Leadership: Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.

- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

- Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.

- Accountability and responsibility, taking ownership of assigned tasks and delivering results.

- Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.

- Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.

Requirements:

- Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.

- Mastery in C1-C2 level LANGUAGE proficiency.

- Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.

- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Benefits:

- Non-taxable Allowances

- Vacation Leaves and Sick Leaves

- HMO and Life Insurance

- Annual Wellness Subsidy

## Skills

### Required
- Communication
- Analytics
- Leadership
- Multitasking
- Prioritization
- Accountability
- Agility
- Self-motivation

### Nice to have
- Experience in managing or moderating online forums/discord within the gaming space

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/578F655D9F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)