# Customer Service Specialist

**Company**: IQVIA
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Madrid-Spain/Database-Operator---French-Native-Speaker--7-weeks-contract---Madrid-Office-based-_R1567187-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8c51c663-463

## Description

We are looking for a Customer Service Specialist to maintain our databases for the French market. As a Customer Service Specialist, you will play a key role in a multicultural, dynamic, and committed fun team.

**Essential Functions:**

- Update reference databases with new products and changes in the French market, ensuring quality of the data: classify products, standardize and group data following company hierarchies and business rules.

- Identify required changes to the existing reference file.

- Collaborate with local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.

- Identify and resolve routine exceptions and issues.

- Perform quality control of maintained data and apply corrections as required.

- Maintain documentation of processes and procedures.

**Skills & other requirements:**

- High level of French and good level of English.

- Valuable experience maintaining and updating databases.

- High school graduate or equivalent.

- Highly organized with experience of working accurately to tight deadlines.

- Excellent and professional communication skills (telephone and email).

- Experience working for multi-national corporations is an advantage.

**About IQVIA:** IQVIA is recognized by Great Place to Work as one of the best companies to work for. We are also listed in FORTUNE Magazine's World's Most Admired Companies list and have received several awards for our services.

**Benefits:** No specific benefits mentioned.

**Equal Opportunity Employer:** IQVIA is an equal opportunity employer and prohibits discrimination based on any unlawful consideration.

## Skills

### Required
- French
- English
- database maintenance
- communication skills

### Nice to have
- experience working for multi-national corporations

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Madrid-Spain/Database-Operator---French-Native-Speaker--7-weeks-contract---Madrid-Office-based-_R1567187-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)