# Engineer- JIRA Cloud Admin (ACP-120)

**Company**: Ford Global Career Site
**Location**: Chennai
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/62847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8c2c8d6d-fff

## Description

Job Description:

As a JIRA Cloud Admin, you will serve as a key support administrator within our Hub and Spoke model. In this structure, you will operate as a subordinate Admin reporting to the central Hub Team, focusing on delivering expert Atlassian Cloud administration and technical support to one or more assigned Spoke Instances.

Responsibilities:

- Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team

- Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team

- Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols

System Administration & Configuration:

- Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction

- Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies

- Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances

Support & Optimization:

- Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation

- Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team

- Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices

Integration & Development:

- Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity

- Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances

- Contribute to shared documentation and standard operating procedures coordinated by the Hub Team

Governance & Compliance:

- Enforce Hub Team policies, standards, and change management procedures across Spoke Instances

- Assist with audits, licensing, and compliance monitoring as directed by the Hub Team

- Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

- 3+ years Atlassian administration experience, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model

- Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps

- Advanced experience with JQL, project workflows, permissions, and integrations

- Understanding of enterprise governance and standardization in cloud tool administration

Professional Skills:

- Strong interpersonal and communication skills to coordinate between Hub and Spoke teams

- Excellent troubleshooting abilities and attention to detail

- Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements

- Experience communicating technical solutions to non-technical audiences

Preferred Qualifications:

- Atlassian Certified Professional (ACP-120) – Jira Administration for Cloud

- Experience in environments with 250+ users and multiple business units or projects

- Familiarity with ITIL, service management, and hub and spoke or federated IT models

## Skills

### Required
- Atlassian Cloud administration
- Jira Software
- Jira Service Management
- Confluence
- Atlassian Marketplace apps
- JQL
- project workflows
- permissions
- integrations

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/62847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)