# Premium or Enrollment Associate Representative

**Company**: Cigna Healthcare
**Experience**: entry
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Enrollment--Billing-Associate-Representative_26010627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8beb7cde-437

## Description

In the Premium or Enrollment Associate Representative role, you will provide world-class customer service to clients, interacting with internal and external customers and partners on client invoicing, account reconciliation, and collections or enrolling customers.

**Responsibilities/Core Functions:**

- Manage assigned portfolio of client accounts

- Enroll customers in applicable systems

- Perform tasks related to collections processes and procedures

- Review client accounts receivable for necessary adjustments and disbursements

- Research and respond to billing or payment inquiries within established turnaround times

- Work with third-party administrators, brokers, and clients to reconcile accounts receivable

- Conduct extensive research on member eligibility and rate variances

- Prepare necessary adjustments to resolve member-level discrepancies

- Build effective relationships with internal and external partners

- Handle special billing or report requests

- Analyze client data using various reports and resources

- Prepare and distribute Schedule A & C tax forms

- Coordinate activities to ensure compliance with tax regulations

**Competencies:**

- Action Oriented

- Customer Focus

- Cross-Cultural Sensitivity

- Client/Peer Relationships

- Drive for Results

- Learning on the Fly

- Organizing

- Perseverance

- Priority Setting

- Problem Solving

- Time Management

**Qualifications/Requirements:**

- Freshers or 0-1 year of experience

- Bachelor's degree

- Accounts Receivable experience a plus

- High level of initiative

- Ability to handle complex or escalated issues highly preferred

- Excellent organizational aptitude and high attention to detail

- Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred

- Team player with effective verbal and written communication skills highly preferred

- Strong analytical and problem-solving skills highly preferred

- Ability to multitask and prioritize workload

- Microsoft Office with intermediate Excel and Access knowledge highly preferred

## Skills

### Required
- Microsoft Office
- Excel
- Access

### Nice to have
- Accounts Receivable
- Analytical skills
- Communication skills
- Problem-solving skills

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Enrollment--Billing-Associate-Representative_26010627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)