# Head of SRE and Production Operations

**Company**: Royal Bank of Canada (RBC)
**Location**: Toronto, Ontario
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Director--Head--SRE-and-Production-Operations_R-0000183821-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8b881402-cb3

## Description

As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O).

You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success.

**Technical Leadership**

- Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testing

- Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environment

- Lead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectives

- Run engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise vision

- Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT)

**Production Support**

- Perform production support role, including off-hours support responsibilities

- Assist in incident management and problem management for applications in scope

- Continuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the future

- Maintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunities

- Ensure availability and uptime of applications in scope according to defined service level objectives

**Strategy**

- Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development

- Lead the team through execution of the SRE roadmap for Innovation and partner groups

- Drive participation in strategic steering groups

- Lead the adoption of new technologies within SRE

- Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management

**People Leadership**

- Provide expertise, direction, coaching, and development to build team capability and succession planning

- Select and build a high-performing, diverse team that leverages individual capabilities and strengths

- Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset

- Ensure that employees understand RBC's vision and support and reinforce targeted behaviours that contribute to RBC goals

**What do you need to succeed?**

- Minimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scale

- Deep technical expertise in observability, monitoring, and incident management platforms

- Demonstrated experience with cloud platforms, containerization, and automation technologies

- Strong understanding of reliability engineering principles, SLOs, SLIs, and error budgets

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

## Skills

### Required
- Application Development
- Application Maintenance
- Applications Architecture
- Commercial Acumen
- Enterprise Application Delivery
- Information Technology Management
- Information Technology Trends
- Programming Languages
- System Applications
- cloud platforms
- containerization
- automation technologies
- observability
- monitoring
- incident management

### Nice to have
- Payments industry experience
- AI and emerging technologies

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Director--Head--SRE-and-Production-Operations_R-0000183821-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)