# Concierge

**Company**: JLL
**Location**: Hong Kong, SAR, China
**Work arrangement**: onsite
**Job type**: part-time
**Category**: Customer Service
**Industry**: Real Estate

**Apply**: https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Part-time-Facilities-Coordinator_REQ548145?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/concierge-8b4c7945-0f0/

## Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

**What this job involves**

- Start the day with greeting customers

- Provide high-standard concierge service to our tenants and visitors in a cultural and creative mall

- Handle customers' enquiries, requests, and phone calls at Information Counter and CS e-mail account

- Settle complaints and manage sudden incidents

- Support daily operations of facilities management services and in-mall activities like exhibition events

- Perform inspection of stores at all floors and record information in daily patrol form

- Arrange vendors for ad hoc maintenance or emergency repairing

- Issue signage/directory, notice, and work orders

- Handle redemption

**Required Skills and Experience**

- Diploma or above in hospitality management, facilities management, or related disciplines

- 1 year of experience in customer service, preferably in frontline customer interaction, mall, or hotel concierge experience

- Pleasant, polite, customer-service-oriented with good communication skills and manner

- Fresh graduates with some part-time experience in customer service field are welcomed

- Good command of spoken English, Mandarin, and Cantonese

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## Skills

### Required
- hospitality management
- facilities management
- customer service
- English
- Mandarin
- Cantonese

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Source: [Apply at jll.wd1.myworkdayjobs.com](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Part-time-Facilities-Coordinator_REQ548145?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)