# OFS Team Member

**Company**: London Stock Exchange Group (LSEG)
**Location**: Taguig City
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Analyst---Order-Fulfilment--Risk-Intelligence_R0124667?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8b49c826-436

## Description

The OFS Team performs key compliance functions for order fulfilment, maintains product administration, and strives to improve the order process to enhance customer experience.

Responsibilities include:

- Handling order processes for select products, including entering orders into specialist systems and working with internal customers to ensure accurate and timely fulfilment

- Working in rotation shifts

- Identifying process improvements and bringing them to senior team members

- Meeting defined standards for quality and productivity

- Handling internal customer queries and communications professionally

- Being a team player and ensuring internal and external customer requirements are met

- Managing online maintenance, lapsing subscriptions, and access-related issues

- Monitoring group email accounts to ensure requests are actioned and completed on time

- Meeting agreed volume, service, and quality targets

The ideal candidate will have:

- Excellent interpersonal skills

- Strong understanding of other roles within the function or business unit

- Knowledge of relationships between relevant groups within the company

- Bachelor's degree or equivalent experience

- Highly customer-centric with a passion for high-quality output

LSEG offers a range of benefits, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

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## Skills

### Required
- interpersonal skills
- process improvement
- customer service

### Nice to have
- subject matter expertise
- knowledge of off-boarding requests

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Analyst---Order-Fulfilment--Risk-Intelligence_R0124667?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)