# Customer Support Team Lead

**Company**: Aristocrat Interactive
**Location**: Lansing, MI, US
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $48,790 - $90,610 per year
**Category**: Customer Support
**Industry**: Gaming

**Apply**: https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Customer-Support-Team-Lead_R0020802-1
**Canonical**: https://yubhub.co/jobs/job_8b4889d2-6ac

## Description

We are looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards.

## What you'll do

- Monitor and manage real-time queues, ensuring staff availability aligns with service level targets.

- Support team members with advanced calls, client issues, and technology problems.

## What you need

- High School Diploma or equivalent experience required, with some college preferred.

## Skills

### Required
- Excellent written and verbal communication skills
- Strong interpersonal skills with a positive attitude and professional demeanor
- Demonstrated accuracy with consistent attention to detail

### Nice to have
- Ability to thrive in a fast-paced, dynamic work environment
- Organized with excellent time-management skills