# Presales Architect **Company**: Twilio **Location**: Remote - US **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $163,640.00 - $227,280.00 **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/twilio/jobs/8052885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_8b1cefc3-d4e ## Description At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Join the team as Twilio's next Presales Architect on the Twilio.org team! This position is needed to enable public sector, healthcare, non-profit, and NGO customers to build the future of communications. As a Presales Architect, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run complex opportunities independently, effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. Responsibilities: - Partner with Account Executives and Partner Account Managers to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions. - Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs. - Establish yourself as a trusted advisor to customers' senior leadership teams, by taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges. - Build and present highly interactive, complex, and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products. - Proactively identify team or organizational needs, documenting them in-depth and evaluating the criticality of the need, then propose strategies to implement the solutions. - Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations. - Mentor less experienced Presales Engineers and often act as a facilitator or team leader. - Able to be a presenter at Twilio-sponsored, industry, and internal events. Qualifications: - 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer-facing experience. - Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers. - Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution. - Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers. - Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy. - Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire, and influence others internally and externally at all organizational levels. - Customer-focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests. - Previous software development experience or working knowledge in one or more of the following areas: cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture, Telecom, SIP, Contact Center, or Security. - Experience with sales methodologies. - Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience. - Previous experience working with partners (i.e., channel, System Integrator, ISV, etc.). - Proven experience integrating modern AI productivity tools into daily workflow to optimize prep time and response accuracy. What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation: The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $163,640.00 - $204,550.00. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $172,736.00 - $215,920.00. - Based in the San Francisco Bay area, California: $181,824.00 - $227,280.00. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. ## Skills ### Required - cloud platforms - cloud application architecture - Telecom - SIP - Contact Center - Security - sales methodologies - AI productivity tools ### Nice to have - Experience managing strategic accounts - evangelizing new use cases and technology in the public sector vertical - Experience in Social Impact - Healthcare - Public Sector verticals --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8052885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)