# Customer Success Support Associate I

**Company**: Human Interest
**Location**: Lindon, Utah
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $18.00 - $20.00 per hour
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/humaninterest/jobs/8039836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8b06249e-831

## Description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform.

### Responsibilities

- Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations

- Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint

- Document thorough notes on every case to ensure important context, actions taken, and next steps are properly captured

- Work cross-functionally with internal and external partners to solve customer issues

- Provide best in class customer service

- Work in a fast-paced environment

- Manage follow-ups with customers as required

- Support other areas of the organization when needed

- Manage performance to company's set standards and adhere to a workforce management schedule

### Requirements

- 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience

- Passion for serving customers

- Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders

- Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email

- You remain composed in high-stress situations and convey empathy for our customers

- Meticulous attention to detail - rarely making typos and noticing discrepancies

- Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

### Benefits

- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

- Top-of-the-line health plans, as well as dental and vision insurance

- Competitive time off and parental leave

- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness

- Lyra: Enhanced Mental Health Support for Employees and dependents

- Carrot: Fertility healthcare and family forming benefits

- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt

- Monthly work-from-home stipend; quarterly lifestyle stipend

- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

### Compensation

- The base salary for this position spans $18.00 - $20.00 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.

## Skills

### Required
- customer support
- communication
- organizational skills
- attention to detail

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/humaninterest/jobs/8039836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)