# ARC Support Engineer - L3

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/ARC-Support-Engineer---L3_1212474?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/arc-support-engineer-l3-8ade3b64-9c4/

## Description

We are seeking an experienced ARC Support Engineer - L3 to join our team in Bengaluru, Karnataka, India. As an onsite role, you will primarily work from an HPE office.

As an ARC Support Engineer - L3, you will lead and drive troubleshooting on customer-reported issues, isolate product issues at the hardware/software level, replicate customer environments in a lab, and provide final fixes. You will also be a customer advocate for timely resolution of problems, understand the environment/network and impact on business, and gain in-depth knowledge of the infrastructure and technologies present in customer's network profiles.

Key responsibilities include:

- Leading and driving troubleshooting on customer-reported issues

- Isolating product issues at the hardware/software level and replicating customer environments in a lab

- Providing final fixes and documenting communication among customers, engineering, and other stakeholders

- Being a customer advocate for timely resolution of problems

- Understanding the environment/network and impact on business

- Gaining in-depth knowledge of the infrastructure and technologies present in customer's network profiles

- Partnering internally with other services teams to deliver focused support

- Keeping other support teams trained on the designated ARC customer network and practices

- Providing technical expertise and guidance during testing, deployment, and operational phases for ARC customers

- Participating in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities

- Mentoring newly hired support engineers and peers in technical areas of specialty

Requirements:

- B.E. in Electronics/Engineering or Computer Science (or equivalent) with a minimum of 7 years' experience in the networking industry

- Extensive experience with Juniper platforms, such as routers, switches, and firewalls

- Strong understanding of Layer 3 - IP and related technologies, including ICMP, TCP, GRE, QoS, VRRP, IP routing protocols, and others

- Experience with Perl/Python/Unix/Expect scripting

- Excellent customer handling and communication skills

Preferred qualifications:

- 9+ years of extensive JUNOS experience or a minimum of 5+ years' experience in product support/TAC, troubleshooting datacenter networks, and enterprise core networks

- Platform knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)

- Preferred certifications: JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and others equivalent

We offer a comprehensive suite of benefits that support the physical, financial, and emotional well-being of our team members and their loved ones.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Juniper platforms
- Layer 3 - IP and related technologies
- Perl/Python/Unix/Expect scripting
- Customer handling and communication

### Nice to have
- JUNOS experience
- Product support/TAC experience
- Juniper (routers, switches)
- Cisco
- Arista
- Alcatel
- Traffic generators (Ixia, Agilent)
- JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/ARC-Support-Engineer---L3_1212474?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)