# Technical Support Representative

**Company**: Logitech
**Location**: Cork
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q223127

**Apply**: https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Cork-Ireland/Technical-Support-Representative_146189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8ab60ce4-a9e

## Description

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

Your Contribution:

- Troubleshooting video conference system issues via phone, email, and chat.

- Resolving escalated support tickets from the Tier 1 support team.

- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.

- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.

- Assisting with related projects during periods of low technical support volume.

- Suggesting process improvements when opportunities are identified.

Your Qualifications and Skills:

- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.

- Fluent in English, with strong written and verbal communication skills.

- Strong and verifiable knowledge of customer care processes and techniques.

- Experience with Salesforce/Oracle/Zendesk support ticketing systems.

- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.

- Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences.

## Skills

### Required
- AV technical support
- video-conference troubleshooting
- customer care processes
- Salesforce
- Oracle
- Zendesk
- Zoom
- Skype
- Google Hangouts

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Source: [Apply at logitech.wd5.myworkdayjobs.com](https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Cork-Ireland/Technical-Support-Representative_146189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)