# Principal, Enterprise Capture & Consent **Company**: Humana **Location**: Remote Nationwide **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Marketing **Industry**: Healthcare **Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Nationwide/Principal--Enterprise-Contact-Strategy_R-435098-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/principal-enterprise-capture-and-consent-8a8da760-661/ ## Description Humana is building a new enterprise capability to improve customer contactability, establish consistent capture and verification practices, and ensure consent and preferences are applied across channels, platforms and vendors. The Principal, Enterprise Capture & Consent will serve as the senior marketing lead and program integrator for Humana’s enterprise capture and consent agenda. **What you will deliver** - An enterprise capture and consent strategy, business case and phased roadmap aligned to customer, business and compliance outcomes. - A clear product and operating model with defined outcomes, decision rights, governance, owners, escalation paths and delivery cadences. - Consistent enterprise requirements for contact-data capture, verification, consent, preferences, opt-outs, record retention and downstream use. - A prioritized cross-functional backlog that connects customer journeys and channel needs to MDM, CPMS, verification services, digital experiences and other enabling platforms. - Executive-ready reporting that makes progress, risks, dependencies, decisions and accountability visible to senior leaders. - Measurable improvement in valid, usable customer contact information and the enterprise’s ability to honor consent and preferences across owned and vendor-supported outreach. - Adoption and governance of enterprise policies related to capture and consent. **Key responsibilities** **Strategy and enterprise leadership** - Own the integrated capture and consent agenda from strategy through execution, including scope, priorities, milestones, outcomes and risk management. - Navigate a highly regulated, evolving environment and translate legal, privacy and compliance guidance into clear requirements, decisions and implementation plans. - Frame options and recommendations for senior leaders, highlighting customer value, business impact, compliance considerations, investment needs and tradeoffs. - Identify emerging needs, unresolved decisions and delivery risks early; recommend a path forward rather than waiting for direction. **Cross-functional execution and accountability** - Lead a complex matrix of partners across Digital, Technology, Data, Operations, Legal, Privacy, Compliance, Procurement, Sales, Enrollment, Contact Center, Clinical, Claims and Marketing. - Establish integrated workplans, outcomes, owners and timelines across teams; maintain momentum through disciplined follow-up and transparent escalation. - Hold AVP- and VP-level partners accountable to agreed commitments and timelines through influence, fact-based communication and clear governance. - Coordinate dependencies among channel products, enterprise platforms and business processes so customer information and choices flow from capture through activation. - Partner with technology and product leaders to prioritize capabilities, resolve capacity constraints and sequence delivery against enterprise outcomes. **Executive communication and decision support** - Create concise, high-quality PowerPoint presentations, pre-reads, roadmaps and decision materials for senior leaders and enterprise governance forums. - Turn technical, legal and operational complexity into a clear narrative: what is changing, why it matters, what decisions are required, who owns delivery and when outcomes will be achieved. - Provide regular executive updates on progress, milestones, risks, dependencies, decisions and value realization. - Prepare leaders for enterprise discussions and ensure recommendations reflect cross-functional input and validated facts. **Capability design, governance and measurement** - Define standards and workflows for email and mobile capture, verification, consent, preferences, revocation, suppression, exception handling and audit evidence. - Help establish governance forums, decision rights, controls and escalation practices that can respond efficiently to regulatory and policy changes. - Develop scorecards and dashboards for contactability, channel eligibility, consent health, data quality, propagation performance, risk and remediation. - Ensure owned channels and external vendors apply approved consent and preference rules and return required data, opt-outs and evidence. - Drive continuous improvement based on customer feedback, compliance findings, operational performance and business results. **Ongoing marketing adoption and optimization** - Own the ongoing marketing responsibilities for adoption of the capture and consent capabilities and policies that support Humana’s customer engagement operating system, across lines of business, channels and campaigns. - Evolve, test and optimize the customer-facing messaging and value proposition that encourages customers to share, confirm and update their contact information and preferences. - Use test results and performance data to scale what works across priority journeys and channels. - Drive continuous improvement based on customer feedback, compliance findings, operational performance and business results. **What success looks like** - Leaders have one clear view of the enterprise roadmap, accountabilities, investment needs, risks and progress. - Cross-functional owners meet commitments or escalate barriers early with specific recovery actions. - Capture, verification, consent and preference requirements become consistent across priority customer journeys and channels. - Customer contact information and choices flow reliably to enterprise platforms and downstream outreach processes. - Humana expands responsible customer reach while reducing compliance, customer-trust and execution risk. **Leadership capabilities** - **Enterprise ownership**: Acts as a single-threaded leader for outcomes, tradeoffs and momentum. - **Proactive judgment**: Anticipates issues, develops options and advances work with limited direction. - **Senior influence**: Creates accountability with AVP and VP partners through clarity, trust and disciplined follow-through. - **Executive simplicity**: Distills complex compliance, data and technology topics into decisions and actions. - **Constructive challenge**: Raises risks directly, resolves ambiguity and escalates when commitments or outcomes are at risk. - **Innovation in complexity**: Builds practical solutions in new terrain while maintaining rigorous compliance and control discipline. **Required Qualifications** - Bachelor’s degree in marketing, business, technology, operations, healthcare administration or a related field. - 5+ years of experience leading complex enterprise programs, products, capabilities or transformation initiatives in a matrixed organization. - Demonstrated success operating proactively with limited direction and bringing structure to ambiguous, first-of-kind work. - Proven ability to influence senior leaders, establish accountability and drive commitments across teams without direct authority. - Exceptional executive communication skills, including advanced PowerPoint storytelling and the ability to create concise, decision-oriented materials for senior leadership. - Experience translating regulatory, legal, privacy, compliance or risk requirements into executable business processes and technology requirements. - Strong program leadership skills, including roadmap development, dependency management, risk resolution, governance, executive reporting and cross-functional delivery. - Ability to understand data flows, system dependencies, product backlogs and technical tradeoffs well enough to connect business outcomes to technology delivery. **Preferred qualifications** - Experience in healthcare, insurance, financial services or another highly regulated industry. - Experience with customer identity, contact data, master data management, consent management, preference centers, CRM, customer data platforms or marketing technology. - Familiarity with TCPA, privacy, anti-spam and consent-management considerations relevant to customer communications. - Experience establishing a product operating model or enterprise capability that spans multiple business units, channels, platforms and vendors. - Experience partnering with Legal, Privacy, Compliance, Technology, Digital, Procurement and Operations leaders on enterprise change. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - marketing - business - technology - operations - healthcare administration - program leadership - executive communication - regulatory compliance ### Nice to have - customer identity - contact data - master data management - consent management - preference centers - CRM - customer data platforms - marketing technology - TCPA - privacy - anti-spam - consent-management --- Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Nationwide/Principal--Enterprise-Contact-Strategy_R-435098-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)