# Commercial Operations Associate

**Company**: Stripe
**Location**: Mexico City
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8175653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a873f56-fd1

## Description

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

## Responsibilities

- Manage end-to-end commercial operations workflows for complex and non-standard deals, including contract and pricing exceptions, DDQs, margin explainability, and contract-data backfills

- Triage Deal Review requests and manage approval processes

- Investigate and resolve discrepancies across commercial systems and source data to support accurate pricing, revenue, margin, and contract records

- Maintain accurate and timely contract data for priority accounts by reviewing, classifying, and backfilling relevant agreements into internal systems

- Coordinate the DDQ process with cross-functional dependencies with Sales, Finance, Legal, Product, Security, Compliance, and other subject-matter experts to resolve cases within agreed SLAs

- Monitor workflow performance and analyze recurring patterns, root causes, bottlenecks, and operational gaps to improve processes, approval playbooks, routing logic, and stakeholder enablement

- Build operational reporting and actionable insights to help stakeholders prioritize improvements and measure business impact

- Use AI-enabled tools responsibly to automate repetitive workflows, extract and classify data, identify patterns, prioritize work, and improve turnaround times while maintaining appropriate human-review controls

## Minimum requirements

- Strong analytical and problem-solving skills, with the ability to investigate discrepancies, identify root causes, and use operational data to inform decisions and reporting

- Experience managing multiple deadline-driven workflows, approvals, and cross-functional dependencies

- Excellent written and verbal communication skills in English, with the ability to coordinate clearly with commercial, operational, and senior stakeholders

- Strong attention to detail, organization, and ability to maintain accurate documentation, controls, and data quality

- A process-improvement mindset, with the ability to identify bottlenecks, recurring issues, and opportunities to improve workflows

- Ability to quickly learn and apply commercial, pricing, contracting, and product processes, policies, and approval criteria consistently

- Practical experience using AI-enabled tools responsibly to streamline repetitive work, extract and classify information, generate insights, and improve turnaround times (Engineering-level technical expertise is not required)

- You enjoy working in an in-office environment with strong cross-team collaboration and support

- You have a user first mindset and are energized by the challenge of solving difficult problems

- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user's challenges

- You are able to prioritize effectively, exercise sound judgment, and operate comfortably in ambiguous, fast-moving environments

## Preferred qualifications

- Experience in commercial operations, deal management, deal desk, pricing operations, revenue operations, sales operations, or contract operations supporting complex commercial workflows

- Experience supporting non-standard agreements, pricing exceptions, approval processes, revenue controls, DDQs, contract review, or contract-data management

- Experience with Google Workspace, Salesforce, and/or other CRM, pricing, contract-management, approval, or case-management tools

- Demonstrated experience improving or automating operational workflows through AI-enabled, no-code, or workflow-management tools, while applying appropriate quality and human-review controls

## Skills

### Required
- analytical and problem-solving skills
- communication skills
- attention to detail
- process-improvement mindset
- AI-enabled tools
- commercial operations
- deal management
- pricing operations
- revenue operations
- sales operations
- contract operations

### Nice to have
- Google Workspace
- Salesforce
- CRM
- pricing
- contract-management
- approval
- case-management tools
- no-code tools
- workflow-management tools

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8175653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)