# Client Relationship Manager

**Company**: Cigna Healthcare
**Location**: United States Work at Home
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $82,700 - $137,800 per year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Client-Service-Executive---Cigna-Global-Health-Benefits_26010792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a82f8e7-ebe

## Description

We are seeking a Client Relationship Manager to partner with Sales to build and sustain client relationships, enhancing Cigna's reputation in the Global Market.

**Responsibilities**

**Client Relationships / Service**

- Develop and maintain strong client relationships to ensure timely and cost-effective service delivery

- Create case-level service strategies and solutions tailored to client needs

- Prioritize tasks to achieve high-quality outcomes and meet deadlines

- Collaborate with internal teams to resolve escalated service issues

- Perform root cause analysis to drive first-contact resolution

- Attend client meetings to provide insights on complex issues

**Internal Liaison**

- Facilitate engagement between subject matter experts to execute service strategies

- Manage issues through end-to-end resolution

- Partner with Sales, Underwriting, and Operations to develop client-specific service strategies

- Provide routine updates to Sales account management teams

**Data Analysis**

- Monitor client health and performance metrics to minimize financial impacts

- Analyze data trends and present results to clients

- Provide standard service reports to account teams and clients

**Requirements**

- Bachelor's degree in business administration, business communication, marketing, or equivalent work experience

- Four-plus years of experience in account management, sales, or customer-facing roles

- Demonstrated strengths in negotiation, conflict management, and influencing key decision-makers

- Strong analytical and problem-solving skills

- Experience with Salesforce Service Center and presentation skills

**Benefits**

- Comprehensive health benefits, including medical, vision, dental, and well-being programs

- 401(k) and company-paid life insurance

- Tuition reimbursement and paid time off

- Minimum of 18 days of paid time off per year

**Salary**

- $82,700 - $137,800 per year, depending on experience and location

## Skills

### Required
- Salesforce Service Center
- presentation skills
- analytical skills
- problem-solving skills
- negotiation skills
- conflict management

### Nice to have
- Diamond

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Client-Service-Executive---Cigna-Global-Health-Benefits_26010792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)