# Deputy / Assistant Director, Design Management - TradeNet

**Company**: GovTech
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4001721201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a75c79d-55e

## Description

TradeNet is Singapore's key platform that enables businesses to import, export, and move goods through one of the world's busiest ports, currently supporting $970 billion in annual trade revenue.

As a Deputy / Assistant Director, Design Management - TradeNet, you will lead and shape end-to-end service journeys across multiple products that collectively support both internal and public users.

Responsibilities:

- Own end-to-end service design initiatives across one or more products, connecting across internal and public users

- Map and maintain a systems-level view of service journeys that span front-stage user interactions and back-stage operational, policy, and system processes

- Lead deep discovery efforts to uncover root causes, systemic gaps, and long-term opportunities

- Synthesise insights into clear service recommendations that influence roadmap decisions, trade-offs, and delivery priorities

- Develop and evolve key artefacts such as journey maps, service blueprints, and ecosystem models to guide both tactical delivery and long-term transformation

- Prototype and iterate low-fidelity service and interaction concepts in collaboration with UX designers

- Partner with product, engineering, policy, and business stakeholders to translate service intent into scalable, measurable outcomes

- Pilot new initiatives or tools in your work, mentor and grow designers in service design methods

Requirements:

- Bachelor's or Master's degree in Service Design, Human-Centred Design, or related field (or equivalent experience)

- At least 8 to 10 years of experience in service design or complex UX design

- Proven experience designing and shipping products with complex, ideally within multi-stakeholder or regulated environments

- Experience working in iterative and agile environments and teams, influencing product direction and prioritisation

- Strong systems thinking and ability to move from insight to recommendations to deliver

- Proficiency in tools such as Figma, Miro or similar service mapping and prototyping tools

- Strong facilitation skills and ability to lead cross-functional discussions with various teams and senior stakeholders

- Solid grounding in user research methods and insights generation

- Clear and persuasive communication skills, with the ability to simplify complex systems

- Analytical rigour, attention to operational detail, and comfort working within ambiguous environments

## Skills

### Required
- Service Design
- Human-Centred Design
- Figma
- Miro
- UX Design

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4001721201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)