# Customer Service Advisor

**Company**: Tesco Bank
**Location**: Glasgow
**Work arrangement**: hybrid
**Job type**: part-time
**Salary**: £26,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Clyde-Place/Customer-Service-Advisor_JR-0000136334?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a5c7e99-d6c

## Description

We are seeking a Customer Service Advisor to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. As a Customer Service Advisor, you will handle inbound calls from customers, responding to queries and resolving issues in a fast-paced call centre environment.

Responsibilities:

- Collaborate across multiple digital channels to personalise each interaction with a customer

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support

- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently

- Support internal stakeholders, including sales, operational, and risk management teams to meet client needs and expectations

- Comply with all regulatory requirements and internal policies related to customer care

Requirements:

- Flexibility to work 35 hours per week, Mon – Fri 1-9pm

- Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too

- Strong communication and listening skills, with empathy and resilience to handle complex queries

- Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

Benefits:

- Salary of £26,700

- 12% pension

- Private medical insurance with 24/7 virtual GP access

- Performance-related bonus

- Generous holiday allowance (with the option to buy more)

- Family-friendly policies

- Plenty of learning opportunities to grow your career

## Skills

### Required
- customer service
- communication
- listening
- Microsoft Office

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Clyde-Place/Customer-Service-Advisor_JR-0000136334?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)