# CX Learning Experience Designer **Company**: Dialpad **Location**: Kitchener, Canada **Work arrangement**: onsite **Job type**: full-time **Salary**: CAD 81,000–CAD 102,750 **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8497039002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_8a4f7b99-d95 ## Description Job Title: CX Learning Experience Designer About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU). Responsibilities - Analyze learning needs and objectives to design effective and results-driven learning experiences. - Create engaging, interactive, and accessible multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats. - Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions. - Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences. - Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design. - Continuously improve learning experiences based on feedback, evaluation data, and industry trends. - Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials. - Oversee the management and administration of the organization's Learning Management System (LMS). - Maintain and update course content within the LMS, ensuring accuracy and relevance. - Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences. - Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders. - Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements. - Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages. - Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work. - Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration. - Share knowledge and best practices with the team to foster a culture of continuous learning and improvement. Requirements - Bachelor's or Master's degree in Education or a related field. - 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting. - Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems. - Strong understanding of adult learning principles, instructional design models, and learning technologies. - Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously. - Solid analytical and problem-solving abilities, with a focus on data-driven decision-making. - Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Why Join Dialpad - Work at the center of the AI transformation in business communications. - Build and ship agentic AI products that are redefining how companies operate. - Join a team where AI amplifies every employee’s impact. - Competitive salary, comprehensive benefits, and real opportunities for growth. We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. ## Skills ### Required - multimedia authoring tools - Learning Management Systems - adult learning principles - instructional design models - learning technologies - project management - analytical and problem-solving abilities - communication and collaboration skills --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8497039002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)