# Technology-Enabled Customer Service

**Company**: 3M
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/IN-Bangalore-Kar/Senior-Assistant_R01171737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a2b8536-ab1

## Description

Join 3M as a Technology-Enabled Customer Service professional, where you will lead end-to-end order-to-cash operations and drive customer satisfaction.

**Key Responsibilities:**

- Lead order-to-cash operations, ensuring timely billing and customer fulfillment

- Champion customer advocacy and rapid resolution across all customer touchpoints

- Govern backorder management, inventory prioritization, and stock allocation decisions

- Coordinate execution across Supply Chain, Credit, Warehouse, Taxation, CIR, and Business teams

- Manage outsourced OM partners for accurate transaction processing and issue resolution

- Track and improve CS performance metrics and customer portal adoption

- Drive process excellence, SOP deployment, audits, compliance, and training

- Deliver premium service support for priority customer segments

- Leverage Power BI dashboards to monitor OTIF, backlog, complaints, service KPIs, inventory constraints, and order performance

- Develop automated Power BI reports, scorecards, and executive dashboards for proactive decision-making

- Apply AI and advanced analytics to identify trends, predict service risks, and drive preventive actions

- Drive automation using Power Automate, AI tools, and digital workflows to improve productivity and reduce manual effort

- Generate business insights from customer, order, complaint, and inventory data to improve customer experience and working capital

- Partner with IT and business functions to implement digital transformation and AI initiatives within the Order-to-Cash process

- Utilize Copilot and Generative AI tools for reporting, root-cause analysis, SOP creation, and productivity enhancement

- Ensure data quality, governance, reporting accuracy, and analytical model integrity

- Train and mentor teams on Power BI, AI solutions, analytics, and technology-enabled customer service practices

**Benefits:** No specific benefits mentioned.

**Requirements:** No specific requirements mentioned.

## Skills

### Required
- Power BI
- AI
- advanced analytics
- Power Automate
- digital workflows
- Copilot
- Generative AI

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/IN-Bangalore-Kar/Senior-Assistant_R01171737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)