# Health Club Manager - Soho House Hong Kong

**Company**: Soho House
**Location**: Hong Kong, Central and Western
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4988434101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8a2b70e8-07b

## Description

As Health Club Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club.

You will oversee the day-to-day operations of the Health Club, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals that reflect Soho Health Club's standards.

Main Duties:

- Build and lead a best-in-class fitness team, including trainers, instructors and Health Club staff

- Manage recruitment, onboarding, performance reviews, training and development

- Promote high team morale and retention through motivation, coaching and recognition

- Set clear expectations and ensure all staff uphold brand and service standards

- Conduct regular team meetings and manage team schedules effectively

- Ensure the team consistently delivers exceptional service and memorable experiences

Productivity:

- Oversee scheduling of classes, personal training sessions and Health Club floor support

- Maintain Health Club presentation and ensure all equipment is clean, functional and safe

- Monitor member feedback and usage data to enhance Health Club programming and member engagement

- Drive participation in group fitness classes and PT sessions

- Collaborate with other teams to ensure seamless cross-referrals and guest experiences

- Lead on key initiatives and activations that align with Soho Health Club's ethos and goals

Financial Control:

- Support the delivery of budgeted targets, KPIs and revenue opportunities

- Achieve KPIs for class programming and PT sales

- Ensure staffing, scheduling and resources are optimised to reflect business needs

- Monitor and control operational costs while maintaining exceptional standards

- Analyse member usage, sales data and feedback to inform business decisions

- Track and report on member engagement, trainer productivity and class occupancy

Standards:

- Maintain a high level of safety, cleanliness and professionalism across the gym

- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations

- Uphold all health and safety procedures including risk assessments and incident reporting

- Ensure Health Club staff are trained in safety procedures and certified where necessary

- Monitor and evaluate team standards using feedback tools and internal audits

- Set an example by maintaining a visible presence and actively engaging with members on the floor

Marketing & Member Engagement:

- Work with the marketing team to develop campaigns that drive usage and increase member engagement

- Create monthly community fitness programming

- Host events, workshops or wellness activations to build community within the Health Club

- Proactively gather and act upon member feedback to continuously improve offerings

Business Development:

- Identify trends in the fitness and wellness industries and introduce innovative programming

- Build partnerships with fitness brands, guest trainers and wellness experts

- Regularly review the class schedule and fitness offering to ensure relevance and variety

Requirements / Qualifications:

- 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting

- Personal Training certification

- Strong leadership with proven success in recruitment, training and performance management

- Strategic, target-driven and results-oriented

- Excellent organisational and communication skills

- Collaborative and comfortable working cross-functionally

- Highly adaptable, hands-on and solutions-focused

- Passionate about fitness, with high standards of service delivery

## Skills

### Required
- Personal Training certification
- leadership
- recruitment
- training
- performance management
- strategic planning
- organisational skills
- communication skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4988434101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)