# Collateral File Management Role

**Company**: Royal Bank of Canada (RBC)
**Location**: Port of Spain, Trinidad and Tobago
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Port-of-Spain-Trinidad-and-Tobago/Collateral-Filing-Agent_R-0000192170-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/collateral-file-management-role-8a1f8879-4bb/

## Description

In this role, you will be responsible for the management, security, and integrity of all collateral files, as well as provide support for routine non-complex data entry and online input transactions.

Your activities will include:

- Filing and retrieving files

- Pulling files for re-registration of MBS

- Preparing files for new collateral

- Boxing new loans for archival

- Filing insurances, mortgages, and CMAR queries

- Ensuring fulfillment of requests in a timely manner with an emphasis on throughput/accuracy and repetition

**Responsibilities:**

- Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements

- Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct for clients with a focus on timeliness

- Identify and recommend solutions to recurring errors and servicing gaps to Reporting Officer

- Take ownership of client concerns, building ownership and accountability at the first point of contact and referring to manager where required

- Identify and recommend service improvements/enhancements to Reporting Officer

- Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives

- Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures

- Exercise due diligence in following operational risk policies, procedures, standards, and guidelines

**Requirements:**

- Bank's minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics

- Ability to multi-task and adjust to the demand/needs of clients and service partners

- Ability to work in a fast-paced environment

- Attention to detail with strong organisational skills

- Solid understanding and ability to navigate through a variety of bank applications to complete incoming work

- Excellent teamwork mindset

**Benefits:**

- Leaders who support your development through coaching and managing opportunities

- The advantage of working with a dynamic, collaborative, and high-performing team where initiative and hard work are recognised and rewarded

- Opportunities to do challenging work

- Opportunities to take on progressively greater accountabilities

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## Skills

### Required
- Communication
- Critical Thinking
- Customer Service
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Port-of-Spain-Trinidad-and-Tobago/Collateral-Filing-Agent_R-0000192170-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)