# Payroll Help Desk Analyst

**Company**: Ford
**Location**: Naucalpan de Juarez, MEX
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Finance
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63134?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_89fe145d-4ef

## Description

Ford U.S. Payroll is seeking a detail-oriented and customer-focused payroll analyst to work at the Payroll Service Center based in Ford Mexico.

The Payroll Help Desk Analyst will handle high-volume data processing, collaborate with work partners in the resolution of complex pay discrepancies, and serve as a primary contact for employee payroll-related inquiries.

**Responsibilities**

- Respond to payroll inquiries, resolve discrepancies, and assist employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.

- Provide analysis when needed for effective resolution of inquiries.

- Collaborate with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner.

- Prepare and deliver daily, weekly, monthly operational metric reports to measure performance and quality of data or services.

**Qualifications**

- Excellent communication skills in English (both oral and written).

- Experience in handling employee payroll-related matters using CRM tools.

- Good analytical skills with strong attention to details.

- Ability to thrive in a deadline-driven environment.

- Ability to handle sensitive financial and personal employee information.

- Experience with Microsoft tools and other HRIS or payroll software.

- Knowledge of basic accounting principles and understanding of financial data.

**Education qualification**

- Bachelor in Accounting, Finance, Business, Management, Administration or other relevant studies.

## Skills

### Required
- Communication
- Analytical skills
- Time management
- Confidentiality
- Software proficiency
- Finance/accounting

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63134?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)