# Customer Success Manager, SLED

**Company**: Okta
**Location**: Florida; Georgia; Indiana; New Jersey; New York, New York; Virginia; Washington, DC
**Experience**: senior
**Job type**: full-time
**Salary**: $116,000-$159,500 USD
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8080585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_89da4021-658

## Description

The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the SLED Sector at Okta.

You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities.

As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

**Responsibilities:**

- Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.

- Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines,turning strategy into measurable traction.

- Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.

- Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.

- Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.

- Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

**Requirements:**

- Have 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises.

- Have a solid track record of delivering and scaling an exceptional customer experience.

- Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.

- Possess exceptional presentation and communication skills, particularly when engaging with C-level executives.

- Have strong listening and analytical skills with the demonstrated ability to ask effective questions and understand the customer’s business priorities.

- Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally.

- Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.

- Are willing to travel up to 25%.

**Benefits:**

- Health, dental and vision insurance

- 401(k)

- Flexible spending account

- Paid leave (including PTO and parental leave)

## Skills

### Required
- customer success
- account management
- consulting
- relationship management
- executive stakeholder development
- presentation
- communication
- analytical skills
- problem-solving

### Nice to have
- enterprise security tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8080585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)