# Senior Operations Manager

**Company**: ShipBob
**Location**: North Aurora, IL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $89,235 - $118,980
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/shipbobinc/jobs/4742685005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_89ab13b8-6f9

## Description

As a Senior Operations Manager at ShipBob, you will manage staff, foster a positive work environment, ensure customer satisfaction, and oversee departmental operations.

You will direct several operational aspects, including distribution operations, customer service, human resources, and recruiting.

Your responsibilities will include:

- Ensuring merchant expectations are met and exceeded

- Managing performance KPIs, identifying key metrics, and planning continuous improvement efforts

- Using data-driven reports to identify areas for improvement and proposing solutions

- Hiring, training, coaching, and motivating team members

- Establishing and enforcing safety standards and procedures

- Sharing knowledge with other locations and headquarters on effective practices and business opportunities

You will bring:

- 6+ years of leadership experience

- Facility start-up experience

- A degree in Business, Operations, Supply Chain, or a related field (preferred)

- A demonstrated track record of taking ownership and driving results

- Understanding of Lean and Six Sigma

Perks and benefits include:

- Medical, dental, vision, and basic life insurance

- Paid maternity/parental leave program

- Paid holidays and flexible time off program

- Paid sick leave

- Wellness days (1 day/quarter)

- 401K match

- Comprehensive benefits package

The target salary range for this role is $89,235 - $118,980 per year, with eligibility for a discretionary bonus plan.

## Skills

### Required
- leadership
- operations management
- customer service
- human resources
- Lean
- Six Sigma

### Nice to have
- facility start-up experience
- supply chain management
- business degree

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipbobinc/jobs/4742685005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)